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Terms & Conditions

| 條款及細則 |


1. Clarification of terms and format of the Contract

  • 1.1 The terms herein regulate the customer's use of items and services provided by Mongolian Chews Hong Kong (from hereon referenced as the Supplier). These conditions apply to all sales from the Supplier unless otherwise agreed upon explicitly in writing by both parties. 

  • 1.2 No valid contract exists between you (the customer) and the Supplier for sales of goods until your order has been dispatched by the supplier and the payment of the order has been received and cleared in its entirety. 

  • 1.3 On receipt of your order request an order confirmation e-mail will be sent to your elected e-mail account. This represents only the acknowledgement to consider your request to purchase the goods. 

  • 1.4 Terms and Conditions laid out in this document in its current form are subject to change and amendment without prior notice to you necessary. The supplier however abides the responsibility to supply the Terms and Conditions to you by means that are easily accessible and readily available. 

  • 1.5 The relevant customer abides the liability for payment of services and goods of the Supplier due to order(s) under the specified customer account. The responsibility encompasses a third party's use of the account holder's access, hereunder unauthorized use, if the unauthorized usage cannot be proved to be the negligence by part of the Supplier. 

By placing an order, you confirm that he/she is 18 years old or above. The Customer shall ensure that no person shall use his/her login to purchase products and a person aged 18 or above (identification required) must be present to take delivery or delivery shall be withdrawn and attempted at another time agreed.

2. Products pricing and information

  • 2.1 Ordered goods by you will be as described and priced at the time of order submission. Tremendous effort is made to ensure the correctness of such details; however the Supplier reserves the right to cancel orders, prior to commitment of the legal contract (as set out in Section 1), due to erroneous price, unnatural price fluctuation in market, and typographical or photographical errors. 

  • 2.2 All orders and goods are subject to availability and should the goods be unavailable under any reason, you will be notified by the Supplier at the first possible instance. 

  • 2.3 The Supplier shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Company's acceptance at its sole discretion and stock availability 

  • 2.4 The Supplier shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, the Supplier reserves the right to offer alternative product/s to the Customer of similar value and style. 

  • 2.5 All orders are subject to confirmation of final availability and the Supplier reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in your order we will notify you by phone or email before your requested delivery date. 

  • 2.6 The Supplier cannot guarantee or warrant that the product reviews on the site are accurate. All content and ratings are provided on a strictly as is basis and users must use their own judgement when deciding which products to buy. 

3. Registration

  • 3.1 You are required to register before placing any order through this website. During the registration: 


  • 3.1.1 You must provide us with accurate, complete and up to date registration information; 


  • 3.1.2 You must safeguard your username and password; 


  • 3.1.3 You authorise us to assume that any person using the site with your username and password is either you or is authorised to act for you; 

  • 3.2 The Supplier has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever. 

  • 3.3 You must inform us immediately of any changes to the information that you have provided so that we can communicate with you effectively. 

4. Payment

  • 4.1 All product prices listed are in Hong Kong dollars 

  • 4.2 Payment for the goods and delivery charges can be made by any method shown on the Supplier's website at the time you place your order. Payment shall be due before the order dispatch date. 

  • 4.3 Orders are dispatched and invoiced after clearance of funds. 

  • 4.4 The Supplier reserves the right to change the payment terms for any order without prior notice 

  • 4.5 Notwithstanding anything herein contained, the Supplier will not be liable to you for in respect of any loss or damage (including indirect and consequential losses and damage) suffered by you in connection with any on-line payments made by you by reason of: 


  • any failure, delay, interruption, suspension or restriction of the transmission of any information or message from any payment gateways of the relevant banks and /or third party merchants for processing credit/debit/smart card or other payment facilitating mechanism; 


  • any error in or omission from any information or message transmitted from the said payment gateways; 


  • any breakdown, malfunction or failure of those gateways; and 


  • anything arriving out of or in connection with them. 


5. Delivery

  • 5.1 The goods you order will be delivered to the delivery address you provide when the order is placed. We do not currently operate outside of Hong Kong, so any orders for delivery outside of Hong Kong will be cancelled. 

  • 5.2 Orders placed before 4:00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than Sunday and public holidays.) 

  • 5.3 If delivery cannot be made to your address for reasons under the Supplier's control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery. 

  • 5.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under the control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may: 

  • 5.4.1 Store the goods until actual delivery and charge you for reasonable costs of storage and redelivery; or 

  • 5.4.2 Treat your action as a cancellation of your contract with the supplier. 

  • 5.5 If you fail to take delivery because you have cancelled your contract the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. 

  • 5.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible. 

  • 5.7 The goods may be delivered by the Supplier in advance of the estimated delivery date. We may sometimes update our delivery estimates based on the most recent information we have so please remember to check your estimated delivery date in Your Account. Any changes in price occurring after time of ordering will not have retroactive effects. 

  • 5.8 Our estimated delivery times are always given as a date range and refer to the time of arrival of items at the customers premises. When time is set in days, we are referring to working days and excludes all Sundays and public holidays. 

  • 5.9 Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time 

  • 5.10 The Supplier reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time. 

  • 5.11 It is the responsibility of the customer to notify the Supplier immediately of any change to their delivery address 

  • 5.12 It is the responsibility of the customer to arrange an authorized person to be available to accept and sign for the package on the estimated delivery date. 

  • 5.13 Under no circumstances will the package be left at an unattended location. 

  • 5.14 The Supplier reserve the right to decline delivery of goods to any customer at the Supplier's sole discretion. 


6. Damaged product 

Upon receipt of your order you may be asked to sign for the goods received complete and in good condition. It is the receiver's responsibility to check the condition of any goods received at the time of delivery. Failure to do so may affect any loss/damage claims that you make thereafter against our couriers.

In the event that you would like to claim a refund or return, please contact us.


7. Risk/Title

  • 7.1 The goods are at your risk from the time of delivery 

  • 7.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of: 

  • 7.2.1 the goods, and 

  • 7.2.2 all other sums due to the Supplier from you on any account. 

  • 7.3 The Supplier shall be entitled to recover payment for the goods if the ownership of any of the goods has not passed from the Supplier 


8. Your right of cancellation

  • 8.1 You have the right to cancel the contract at any time up to the end of 14 days after you receive the goods (see below).

  • 8.2 To exercise your right of cancellation, you must give written notice to the Supplier by letter or via the Returns online section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

  • 8.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost except under the circumstances where goods are faulty on arrival, in which case the returns shipping costs will be covered by the supplier. The goods must be returned to the given returns address. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

  • 8.4 Once you have notified the Supplier that you are canceling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.

  • 8.5 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods. 

  • 8.6 You do not have the right to cancel the contract if the order is for Consumables which has been unsealed by you.


9. Limitation of Liability

  • 9.1 The Supplier's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the losses that were reasonably foreseeable to both you and the supplier when you commenced using the website, or a contract for the sale of goods by the supplier to you was formed.

  • 9.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.

  • 9.3 The Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

  • 9.4 The Supplier will not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of the Supplier.


10. Users Obligations

  • 10.1 In consideration of the Supplier allowing you to access the Information, you agree: 

  • not to carry out or allow any Copyright Infringement; 

  • not to use the Information or the User's access to the Supplier’s website for any illegal, improper, obscene or defamatory purpose; 

  • to take all steps to ensure the Information does not damage the customer’s information or systems; 

  • to ensure that all information which you provide to the Supplier is true and accurate to the best of your knowledge; 

  • to the Supplier to conduct research on access to the Information; 

  • to the Supplier’s disclaimers and limitations of liability set out in this notice; and 

  • to the Supplier 's personal data policies current from time to time applying. 


11. Dealing with Advertisers

  • 11.1 Your correspondence or business dealings with, or participation in promotion of third parties placing advertisements on the Supplier’s website or other parties found on or through the services of the Supplier, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and those third parties. You agree that the Supplier will not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on the Supplier’s website. 


12. Data Protection

  • 12.1 The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorized access to information supplied by you.


13. Modification of Services

  • 13.1 the Supplier reserves the right at any time and from to time to modify or discontinue, temporarily or permanently, the services of the Supplier (or any part thereof) with or without notice. You agree that the Supplier shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Services. 


14. Indemnity

  • 14.1 User agrees to hold the Supplier harmless and indemnify the Supplier against all losses, damages, claim, demands, liabilities, costs (including legal costs), and expenses in connection with your use of the Supplier’s website in breach of the terms and conditions herein or negligence.


15. Law and Severability

  • 15.1 Hong Kong law governs this notice, and each part of this notice shall apply to the extent permitted thereby. Any part of this notice which is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction only to the extent of the prohibition or unenforceability. That does not invalidate the remaining parts of this notice nor affect the validity or enforceability of that part in any other jurisdiction. Where this disclaimer is available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.



閣下在 Mongolian Chews Hong Kong 購物前請詳閱以下購物條款及細則,並建議保留一份副本,以作將來參考。



  • 1.1 以下所載之條款及細則(「本條款」) 規管所有於 Mongolian Chews Hong Kong (下稱「本公司」、「我們」、「本店」)進行的貨品及服務交易。除得到買賣雙方書面同意,否則本條款適用於所有於本公司進行的買賣。

  • 1.2當本公司寄出貨品及閣下(下稱「顧客」、「閣下」)繳付全數後,本條款會構成合約。

  • 1.3顧客確認訂貨後,本公司會根據顧客所提供之電郵地址,發出訂單確認電郵。本公司有權決定是否接受顧客的訂購要求。

  • 1.4本公司有權隨時修改及更新本條款而不作另行通知,唯應以合適的方式讓顧客容易得到更新的資訊。

  • 1.5 顧客須為自己於本網站所註冊的賬戶負全責。客戶有責任支付賬戶的所有賬項,並須承擔經由授權或未授權的第三者在透過賬戶進行的所有網上行為。

顧客必須年滿18歲方可於本店購物。顧客須確保任何不符合資格的人士不得使用其網上帳戶購物。送貨時必須由一名年滿18歲或以上人士(須提供身份證明文件) 收取貨品。如上述人士不在場,本公司有權收回貨品並嘗試於另一約定時間再行送貨。


2. 商品價格及資訊

  • 2.1      所有貨品價格以訂購當日所示為準。唯本公司有權因系統價格、市場價格波動、網站相片或其他資料錯誤取消訂單(於條項1所提及的合約構成之前)。

  • 2.2所有訂單須視乎相關貨品的供應情況而定。倘若本公司無法提供訂單上的貨品,我們將盡快通知顧客。

  • 1.3本公司會盡力確保網站所列的貨品價格、有關資料及大小均已更新。我們保留權利可變更貨品的價格及其他資料而不作另行通知,所有訂購由本公司全權決定並根據存貨供應而接受。

  • 2.4本公司會盡力確保網站上載貨品的存貨供應量充足。如任何貨品因缺貨而未能提供予顧客,我們有權提供相同種類及價格的貨品以供替代。

  • 2.5所有訂單須視乎相關貨品的供應情況而作最後決定,本公司有權因貨品缺貨而拒絕接受訂單。若我們無法提供訂單上的任何產品或服務,我們會於顧客要求的送貨日期前以電話或電郵通知閣下。

  • 2.6 本公司不能保證網站上所有貨品評價都真實地反映貨品質素。網站上所有貨品資料及評價均只作參考用途,購物時顧客須自行作出判斷及決定。


3. 賬戶註冊須知

  • 3.1 訂購貨品前,閣下必須先註冊成為我們的網站用戶。註冊時: 

  • 3.1.1 閣下必須提供其最新、正確、精準及完整資料;

  • 3.1.2 閣下有責任妥善保管其用戶名稱及密碼;

  • 3.1.3 我們將每一次成功登入我們網站的用戶戶口視為閣下本人或獲閣下授權的登入;

  • 3.2 我們有權拒絕任何用戶的註冊及終止任何已註冊用戶的登記戶口。

  • 3.3      如閣下需要更改任何登記資料,請儘快與我們聯絡,以確保彼此有效溝通。


4. 付款(條款)

  • 4.1 本網站上的所有價錢均以港幣為單位。

  • 4.2 訂購貨品時,顧客可根據網站所列明的付款方式付款。顧客須於本公司送出貨品前支付貨品及送貨費用(如適用)。

  • 4.3確認顧客付款後,本公司會確認訂單並安排送貨。

  • 4.4 本公司有權隨時變更網上商店的付款條款而毋需預先通知。

  • 4.5 儘管本文所載,本公司概不負責閣下基於下述原因而作出的任何網上付款而導致及蒙受之任何損失(包括間接及相應之損失):

  • 有關銀行及/或第三者商人在處理信用咭/扣賬咭/智能咭或其他付款機制之任何付款關閘在傳送任何資料或信息出現任何失靈、延誤、干擾、中斷或限制;

  •  上述付款關閘在傳送任何資料或信息出現錯誤或遺漏;

  • 該等閘門故障、機能失常或失靈及

  • 任何關於上述事項而產生的情況。


5. 送貨服務

  • 5.1 顧客訂購貨品後,本公司會送貨至顧客所提供的送貨地址。我們的送貨範圍僅限於香港特別行政區(離島地區: 如大澳、長洲、南丫島及坪洲將以香港郵政提供送貨服務),所有須送貨往香港以外地區的訂單一概會被取消。

  • 5.2凡於工作天下午四時前確認的訂單,貨品有存貨而又毋須進行額外安全檢定,本公司會當日處理及按顧客選擇的送貨方式安排送貨。(工作天不包括星期日及公眾假期)

  •  5.3 倘若在本公司控制範圍內未能提供任何已訂購之貨品,我們會盡快通知閣下並安排退款予閣下。

  • 5.4 倘若閣下或收貨人士未能於約定時間內收取已訂購之貨品(本公司控制範圍以外的情況下) 而閣下未能向我們作出相應的補償,我們可以:

  •  5.4.1保存貨品並於下一次送貨時收取額外的保存及送貨費用;或

  • 5.4.2視作與本公司取消合約而論。

  • 5.5 倘若閣下因取消合約而未有收取已訂購的貨品,本公司會於閣下付款後三十天內安排退款。

  • 5.6訂單一經確認後,本公司會盡快安排送貨。但如因我們無法控制的原因導致送貨服務有任何延誤及令顧客蒙受任何損失,我們一概毋須承擔任何責任。

  • 5.7貨品的送貨日期可能會因應最新資料而變動,亦可能會較預計的送貨日期早。顧客請留意帳戶內有關送貨資料的更新。訂購確認後,任何價格變更將沒有追溯能力。

  • 5.8貨品的預計送貨日期是指貨品送抵顧客提供的送貨地址的時間,我們會以一個時間範圍作預計。若預計送貨日期以日數計算,即代表送貨所需的工作天,星期日及公眾假期不包括在內。 

  • 5.9懸掛8號以上之熱帶氣旋警告信號或黑色暴雨警告訊號時,送貨服務將會暫停。送貨日期將另行安排。

  • 5.10若顧客無法於已約定的送貨日期及時間收取貨品,本公司保留權利向顧客收取額外送貨費。 

  • 5.11若顧客訂購後需更改送貨地址,需立即通知本公司安排更改送貨地址。

  • 5.12若顧客未能於預計送貨日期收取貨品,需授權18歲或以上的第三者代表收取並簽收包裹。

  • 5.13 任何情況下速遞員都不會將包裹留置在無人看守的地點。 

  • 5.14 本公司保留權利可絕對酌情決定拒絕向任何顧客送付貨品。


6. 損壞貨品 

  • 顧客收到貨品後,需立即檢查貨品。確定貨品正確無誤且沒有損壞後,顧客需在收據上簽收貨品。

  • 顧客簽收後如欲退款或退貨,請與我們聯絡。


7. 風險/所有權

  • 7.1所有貨品損害及損失之風險於離開本公司之倉庫時移轉給顧客。

  • 7.2在本公司保留貨品之所有權直至顧客(以現金或可立即動用之資金) 付清以下所有款項:

  • 7.2.1 購買物品,及 

  • 7.2.2顧客登記的任何賬戶內之所有款項。 

  • 7.3 如因上述原因導致貨品之所有權未能轉交至顧客,本公司有權向顧客追討相關之賠償。


8. 退貨權利

  • 8.1 顧客有權在收到貨品後14天內取消與本公司之間的買賣合約/申請退貨(見下文) 。

  • 8.2 本公司概不接受電話形式的退貨申請。顧客必須以書面形式或於網上「退貨」一欄通知我們要求退貨,並須提供有關貨品及其運送(如適用) 的資料。

  • 8.3 倘若顧客在收到貨品後要求退貨,須承擔退貨運費。若貨品送抵時經已損壞或不完整,退貨的運費則由本公司負擔。顧客須根據退貨地址退貨,並確保貨品在退貨過程完好無缺。

  • 8.4本公司會於顧客取消合約後30天內安排退款或把有關款項直接退還至顧客用以付款方式的賬戶。

  • 8.5 若顧客沒有按要求退回貨品,本公司有權向顧客收取不高於回收貨品直接成本的款項。

  • 8.6 凡已開封的貨品一概不能退回。


9. 責任限制

  • 9.1對於由本協議所引起或與其相關而造成之的任何情況,不論是基於契約、侵權行為(包括過失侵權行為) 、違反法定責任、虛偽陳述、回復原狀或其他而生之責任,本公司承擔的責任只限於客戶開始使用本網站或與本公司構成買賣合約時所預期的損失。

  • 9.2本條款並未排除或限制本公司就因其過失或虛偽陳述造成死亡或人身傷害所應負之責任。

  • 9.3由本協議構成的間接或衍生性損失或損害(不論是所失利益、損失業務、商譽秏損或其他) 、成本、開支或任何成因的間接性賠償要求,本公司均無須對客戶負責。

  • 9.4我們將不承擔任何由於不可抗力的原因、火災、水災、事故、暴動、戰爭、政府干預、禁運、擺工、勞工困難、設備故障或其他我們無法控制的原因而引起的延誤及失敗。


10. 使用者的義務

  • 10.1 閣下使用本網站,即視為閣下同意: 

  • 不會執行或容許任何有關侵犯板權的行為;

  • 不會利用本網站的資訊作不合法、不當、猥褻或誹謗用途; 

  • 盡力確保資訊不會損壞客戶資料或系統; 

  • 確保向本公司提供的資料必須為準確、完整及最新;

  • 允許本公司就瀏濫本網站的資料進行調查;

  • 本公司於此處所提及的免責聲明及責任限制;及 

  • 本公司隨時使用個人私隱條例。 


11. 與廣告商進行之交易

  • 11.1閣下於本網站或經由本網站與廣告商進行通訊或商業往來,或參與促銷活動,包含相關商品或服務之付款及交付,以及交易其他任何相關條款、條件、保証或陳述,完全為閣下與廣告商之間之行為。對於任何交易或廣告商出現於本服務所生之任何性質的損失或損害,閣下同意本公司不予負責。


12. 個人資料保障

  • 12.1本公司會致力將閣下於本網站交易及付款的資料保密。倘若因我們疏忽引致閣下的資料遭到未經授權的使用,我們恕不負責。


13. 服務修訂

  • 13.1 本公司保留隨時修改、短暫或永久中斷服務而無需特意通知顧客的權利。 如果我們行使修改或中斷服務的權利,則無需對顧客或任何第三方負責。


14. 彌償

  • 14.1 若閣下於使用本網站時違反或忽視本網站之服務條款,閣下同意就本公司蒙受的損失、損壞、索賠、訴求責任、成本(包括法律成本) 及開支作出全數賠償,並使其免受損害。


15. 管 轄 法 律 及 可 分 割 性

  • 15.1在香港法律容許的範圍內,本通告每一部分均適用。本通告若有任何部分被某一司法管轄區所禁制或列為不能執行的,則該部分只在該司法管轄區及僅限於被禁制或不能執行的範圍內失效,而本通告的其餘部分則仍然保持有效,亦不影響該失效部分在其他司法管轄區的有效性或可執行性。若本免責聲明是以中文本公佈,而中英文本文文義出現歧義或互有抵觸的情況,則以英文本為準。

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