Privacy Policy

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We understand that privacy is a very important issue to our customers, and it is our priority for it to be an equally important issue to us. We at Mongolian Chews Hong Kong are commited to the protection of your privacy. It is our aim to be as clear and thorough as possible about what, how, and why we collect certain information about you. Should there be any issues or questions not fully explained, please let us know. 

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Compliance with Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong

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In order to continually improve our website and products range for you, we collect information about you to help us. These information includes analytical data such as your purchase history. These information are never, under any circumstances, disclosed to third parties unless under explicit authorisation by you or under the following situations. Third parties are employed to fulfill certain functions on behalf of Mongolian Chews Hong Kong.

Examples of these third parties might be a delivery courier who would require the delivery address to complete the shipment, and our payment processing provider, etc. However, rest assured that these companies are not permitted to retain or use such data in such a way that contradicts with the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong. We take all reasonable precautions to safeguard your private information through security policies and secure server technologies (details provided later in this document).

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Why we collect information about you 

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In order to provide an efficient service to you our customers, we retain certain frequently required data about you that are needed to fulfill your orders. These include delivery addresses, contact details (in the case that we need to contact you regarding an order placed), and your account authentication details. To keep your information secure and to minimise the risk of unauthorised access to your account/information, we stress that you do not disclose your account login details to any third persons besides yourself.

To further secure your account, we employ a non-recoverable encryption technology to encode your authentication data on our server. Also, it is our obligation to keep other information about you if it is necessary for us to do so to comply with the law.

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How we collect information about you

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·       When you create an account with us.

·       Information collected during your activities on our web site (ie. When making purchases, making support queries, etc).

·       Through online surveys, questionaires, and information collected from competition or promotion entries.

 

Direct Marketing

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Unless you have indicated your objection, we may use your personally identifiable information for marketing of goods and services to you from time to time by telephone calls, SMS messages, email, and direct mailings containing promotional materials. If you do not want to receive them, please write to us. You may be asked to indicate your preference before signing up for any of our paid services.

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How long do we keep your information? 

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Your information is stored indefinitely as long as your account with ePet is active. In the case that you wish to close your account, you may request your information to be removed from our database. Please contact us if this applies to you. Certain sensitive data such as credit card details are never stored in our database. They are treated as transient data, and their transmissions are always protected through the Secure Sockets Layer (SSL) encryption technology.

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Maintaining the information we hold for you

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You have full control over the information we hold about you. These information can be accessed and amended through the My Account section at anytime. From there, you can also amend certain opt-in features such as subscription to the ePet newsletter.

You can request details of all the information ePet currently holds about you in its database(excluding anonymously collected data) again, via our Support System. Please be advise that the charge for this service is HK$1000 for each request. Once your request is received, we will advise you on the required procedures.

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Secured Shopping Guarantee

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We at ePet take the security of your information seriously, that is why we have implemented technology and security policies, procedures and measures to protect the personal information we store on behalf of our customers, from unauthorised access, misuse, alteration, and loss.

Email can be intercepted as it travels in the Internet. Please do not send sensitive information, such as credit card numbers, via email.

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Secured server communications

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All sensitive data transmission to and from our secure server is protected by whats known as the Secure Sockets Layer (SSL) 256 bit encryption which is the strongest commercial encryption available. In the unlikely case the information is intercepted, it will remain unusable as the data remains encrypted and scrambled. With this security, you can transmit your credit card details to us without risk of interception. In fact, SSL security makes shopping over the Internet much safer than shopping by telephone. As an additional security measure, no record of sensitive data, such as credit card number, is ever stored in our database. Hence, no unauthorised person can ever retrieve your card details from our secured website.

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What you can do to reinforce security of your information

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·       Use a strong password - Do not use password that can be easily deduced by others, such as names, telephone numbers, birthdays etc.

·       Never disclose your password - It is important that you do not disclose your password to any third party. If you are concerned that somebody else knows your password, you may alter your password anytime in the My Account section of the website. Changing your password from time to time is also a good practice.

·       Download and install the latest versions of recommended internet browsers — Firefox, Google Chrome, Safari, Opera and Internet Explorer

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Cookies

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Cookies are small pieces of information that websites transfer to your computer hard drive for record keeping purposes when using a website. ePet website employs session cookies which delete themselves automatically when you leave a website and go to another one or shut down your browser. Persistent cookies are used when logging in with "Remember Me" option enabled to simplify the login process for repeated visits. We also use some non-essential cookies to generate anonymous vistor statistics to improve and enhance the functionalities of the website.

For more detailed information about cookies, including how to change your browser settings and find and delete cookies physically from your computer, you may wish to visit www.youronlinechoices.com.

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Links to external sites

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This website includes links to external sites, such as news sources, manufactuer's product page and support page. We make every effort to provide links to high quality, reputable sites but we're not responsible for their privacy practices or, site content, or the services they offer.

 

私隱政策

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我們相信，個人資料的保密對顧客及本公司同樣重要。本公司承諾竭力保障閣下的私隱。我們期望能就甚麼、如何及為何收集閣下之個人資料保持清晰及透明度。若閣下對本網站的私隱權有任何疑問，請與我們聯絡。

 

承諾遵守香港法例第486章之個人資料（私隱）條例

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為了不斷改善我們的網站及提供的貨品種類，我們需要向閣下收集資料，當中包括可分析的數據: 如閣下過往於本公司的購物紀錄。除得到閣下的同意或第三者為本公司聘請以代表我們履行特定職能，否則在任何情況下我們絕不會透露閣下的資料予第三者。

以上所述的第三者包括送貨速遞公司及與我們合作的付款供應商等，唯他們不能保留閣下的私人資料，在使用該等資料時亦不能違反香港法例第486章之個人資料（私隱）條例。我們會透過各項安全政策及安全服務器技術(詳見下文) 竭力保障閣下的個人資料安全。

 

收集個人資料的原因

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為了提供有效率的服務予顧客，我們將保留一些訂購貨品常用的個人資料，包括送貨地址、聯絡人資料(用作查詢有關訂購的資料) 及帳戶驗證資料等等。為保障閣下的個人資料安全及將未經授權登入帳戶的風險減至最低，我們在此強調我們絕不會向任何第三者披露閣下帳戶的登入資料。

為了加密保障顧客的帳戶資料，我們採用了不可復原的加密技術為你的驗證資料編碼。基於法律理由，本公司亦有責任保留顧客的資料，以識別閣下身份及於必要情況下向閣下採取法律行動之用。

 

收集個人資料的方法

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·       顧客於我們的網站建立帳戶

·       顧客於我們的網站活動時收集資料(如訂購貨品，查詢等)

·       透過網上調查、問卷及比賽或推廣途徑收集的資料

 

直接行銷

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除非得到閣下不反對的表示，本公司擬使用閣下所提供的個人資料作直接促銷。本公司將會透過電話、短訊、電郵及郵寄方式向閣下推廣本公司的產品及服務。若閣下不願意本公司使用閣下的個人資料作上述之直接促銷，請以書面形式通知我們。在享用我們的付款服務前，我們亦可能會要求閣下作出有關之選擇。

 

資料保存

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閣下可以全權控制本公司擁有有關於閣下資料的權利。閣下可隨時於ePet網站登入” 我的帳戶”以瀏覽及修改個人資料。閣下亦可在該處修改選擇性功能: 如訂閱本公司之通訊。

閣下可透過本公司的支援系統查詢所有閣下的個人資料(匿名收集資料除外) 。每次使用該服務時，本公司將向閣下收取港幣一千元之服務費。我們接到有關查詢要求後，會向閣下說明所需程序。

 

安全購物保證

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本公司十分認真對待顧客資料安全性的問題。因此，我們利用科技、安全政策、程序及各種方法以保護所有顧客的資料，以防止未經授權的資料入侵、不正確使用、更改及遺失。

由於電郵經由互聯網傳送，可能會被中途截取。請勿在電郵透露敏感資料: 如信用咭號碼。

 

安全伺服器通訊

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本公司採用最強大的商用加密機制－256 位Secure Sockets Layer（SSL）來保護所有敏感數據的傳輸。在罕有的情況下若數據於傳輸過程被中途截取，仍會保持加密及換序的狀態。利用SSL加密令顧客安心於網上傳送信用咭資料及購物，如此網上購物方式比電話購物遠遠安全得多。此外，我們的數據庫並不會儲存任何敏感資料如顧客的信用咭號碼，絕不會出現未經授權人士入侵本公司網站度取閣下信用咭資料的情況。

 

閣下加強個人資料保安的方法

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·       使用安全度高的密碼－不要使用別人容易推斷的密碼，如名稱、電話號碼、出生日期等。

·       不要透露你的密碼－請勿向第三者透露你的密碼。如閣下擔心你的密碼已被他人知道，隨時可於網站” 個人帳戶” 一欄更改你的個人密碼。不時更改自己的個人密碼是一個良好的做法。

·       下載及安裝最新及建議的瀏覽器－Firefox, Google Chrome, Safari,      Opera及Internet Explorer

 

｢曲奇檔案｣ (Cookies)

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·       「曲奇檔案」是由網絡伺服器發出的一小段資料，儲存於網絡瀏覽器之中，使日後可從該瀏覽器閱讀該段資料。本網站使用之「曲奇檔案」會於閣下離開、前往另一個或關閉網頁時道自動刪除。如閣下欲長期使用「曲奇檔案」，可於登入網站時選擇「記住我」，以簡化往後的登入程序。我們亦使用一些非必要「曲奇檔案」以產生匿名訪客數據，以便優化網站的功能。.

·       如欲知道更多關於「曲奇檔案」，如怎樣更改瀏覽器設定、從閣下的電腦手尋及刪除「曲奇檔案」，請前往www.youronlinechoices.com查詢

 

其他網站連結

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本公司的網站包含第三者公司如新聞、製造商及支援網站的連結。我們將盡力確保第三者網站的質素及信譽，唯我們對該等網站的隱私、內容及服務概不負責。